Customer care

Terms of sale

These terms apply to orders placed on tenthcommerce.com. They do not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Prices

Prices are in South African rand and include 15% VAT. They follow our distributors' daily price lists and can change until your invoice is issued. If a price shown is clearly wrong, we will tell you before you pay and you may cancel.

Orders and payment

Checking out sends an order request. We confirm stock and delivery and email a tax invoice. Payment is by EFT against the invoice, using your order reference. The order is final once the invoice is paid.

Stock

“In stock” and “Limited stock” items are held by our distributor. “Available on order” items are ordered in for you. If an item becomes unavailable before you pay, we will tell you and you are not charged for it.

Delivery

Delivery cost and the expected date are on your invoice. Risk passes to you on delivery. Please check the parcel when it arrives and tell us as soon as possible about any visible damage.

Returns and warranty

See Returns, delivery and warranty.

Contact

Use the contact page for any question about an order.