Customer care

Returns, delivery and warranty

These terms explain your rights when you order online from TenthCommerce. They do not limit your rights under South African law.

How ordering works

Placing an order sends us an order request. We confirm stock with our distributor and email you a tax invoice that includes delivery. Your order is final once the invoice is paid. Prices include 15% VAT and can change until the invoice is issued.

Delivery

Delivery cost and the expected delivery date are shown on your invoice before you pay. Items marked “In stock” or “Limited stock” are held by our distributor; items marked “Available on order” are ordered in for you and take longer. We will tell you if an item is delayed.

Cooling-off (change of mind)

Under the Electronic Communications and Transactions Act you may cancel an online purchase within 7 days of receiving the goods, without giving a reason. Return the goods unused in their original packaging; you pay only the direct cost of returning them. Some items, such as opened software licences, may be excluded where the law allows.

Defective goods

Under the Consumer Protection Act you may return goods that are defective within 6 months of delivery, and choose a repair, replacement or refund. Manufacturer warranties (often 1 to 3 years for computers) apply on top of this; the warranty period is listed in the product specifications where the manufacturer provides it.

How to return an item

Use the contact page with your order reference and the reason for the return. We will arrange collection or tell you where to send the item, and confirm your refund, repair or replacement.